Question 1

Is Kaiti currently accepting new clients?

Accepted Answer

Yes. Kaiti is welcoming new individual and couples clients located in Arizona. Send an inquiry through the Get Started page or book a session directly to find a time that works.

Question 2

Do you offer in-person appointments?

Accepted Answer

Not at this time. Vera Counseling Collective is a telehealth practice, and all sessions are held online.

Question 3

Is online therapy effective?

Accepted Answer

Research consistently shows that online therapy can be as effective as in-person therapy for many common concerns, including anxiety, depression, trauma, and relationship issues. What matters most is the quality of the relationship with your therapist and your willingness to engage. Kaiti offers a secure, private space so you can do meaningful work from wherever you feel most comfortable in Arizona.

Question 4

How does online therapy work?

Accepted Answer

Sessions take place over a secure, HIPAA-compliant video platform. After you schedule, you'll receive a link to join your appointment from a private location with a reliable internet connection. You'll need a device with a camera and microphone. The process is the same as in-person therapy — just held online so you can meet from anywhere in Arizona.

Question 5

Who can receive telehealth services?

Accepted Answer

Adults who are physically located in Arizona at the time of their session. Arizona licensure regulations require clients to be in the state during appointments.

Question 6

Do you accept insurance?

Accepted Answer

Yes — Kaiti accepts select insurance plans and also offers private-pay options. Accepted plans and current rates are listed on the Fees & Insurance page. Insurance sessions are billed through the billing partner, Headway, for Aetna, Cigna, and Carelon Behavioral Health.

Question 7

Does insurance cover online therapy?

Accepted Answer

In many cases, yes. Most major insurers cover telehealth mental health services the same way they cover in-person sessions, though coverage depends on your specific plan. Kaiti can bill Aetna, Cigna, Carelon Behavioral Health, and BCBS of Arizona through Headway. Contact your insurer to confirm your mental health and telehealth benefits, or reach out to Kaiti for help understanding your coverage.

Question 8

How much does online therapy cost?

Accepted Answer

Online therapy costs the same as in-person sessions at Vera Counseling Collective. Private-pay rates are $175 for the initial intake session and $150 for follow-up sessions. Couples counseling is $200 for the intake and $150 for follow-ups. If you're using insurance, your cost depends on your plan's deductible, copay, and coinsurance. A Good Faith Estimate is available for uninsured and self-pay clients.

Question 9

What happens during the first session?

Accepted Answer

The first session is a conversation. Kaiti will ask about what's bringing you in, a bit about your background, and what you'd like to work on. There's no pressure to share more than feels comfortable.

Question 10

How often will sessions happen?

Accepted Answer

Most clients meet weekly or every other week, especially at the start. The rhythm can shift over time based on what supports your goals.

Question 11

How long does therapy take?

Accepted Answer

It depends on what you're working on. Some concerns fit a shorter, focused course of therapy; others benefit from longer, deeper work. Kaiti will check in with you regularly about how things are going.

Question 12

What technology do I need?

Accepted Answer

A device with a camera and microphone, a reliable internet connection, and a private location where you can speak openly.

Question 13

Is therapy confidential?

Accepted Answer

Yes, with limited legal exceptions such as risk of harm to yourself or others, or the abuse of a child or vulnerable adult. Kaiti will go over confidentiality at your first session so you understand exactly how it works.

Question 14

What should I do during a mental health emergency?

Accepted Answer

Vera Counseling Collective is not an emergency or crisis service. If you are in immediate danger, call 911 or go to the nearest emergency department. For mental health crisis support in the United States, call or text 988.

Question 15

What if the fit does not feel right?

Accepted Answer

Fit matters, and it's okay to say so. Kaiti would rather help you find the right match — including a referral to another trusted clinician — than have you stay in something that isn't working.

Question 16

How does couples counseling work?

Accepted Answer

Sessions include both partners together. Kaiti will help you talk through what's happening in the relationship, what each of you needs, and what patterns you want to shift. The aim is to help you understand each other more clearly, not to decide the relationship's outcome for you.

Online therapy FAQs: getting started, sessions, and what to expect.