Question 1

Is Kaiti currently accepting new clients?

Accepted Answer

Yes. Kaiti is welcoming new individual and couples clients located in Arizona. Send an inquiry through the Get Started page or book a session directly to find a time that works.

Question 2

Do you offer in-person appointments?

Accepted Answer

Not at this time. Vera Counseling Collective is a telehealth practice, and all sessions are held online.

Question 3

Who can receive telehealth services?

Accepted Answer

Adults who are physically located in Arizona at the time of their session. Arizona licensure regulations require clients to be in the state during appointments.

Question 4

Do you accept insurance?

Accepted Answer

Yes — Kaiti accepts select insurance plans and also offers private-pay options. Accepted plans and current rates are listed on the Fees & Insurance page. Insurance sessions are billed through the billing partner, Headway, for Aetna, Cigna, and Carelon Behavioral Health.

Question 5

What happens during the first session?

Accepted Answer

The first session is a conversation. Kaiti will ask about what's bringing you in, a bit about your background, and what you'd like to work on. There's no pressure to share more than feels comfortable.

Question 6

How often will sessions happen?

Accepted Answer

Most clients meet weekly or every other week, especially at the start. The rhythm can shift over time based on what supports your goals.

Question 7

How long does therapy take?

Accepted Answer

It depends on what you're working on. Some concerns fit a shorter, focused course of therapy; others benefit from longer, deeper work. Kaiti will check in with you regularly about how things are going.

Question 8

What technology do I need?

Accepted Answer

A device with a camera and microphone, a reliable internet connection, and a private location where you can speak openly.

Question 9

Is therapy confidential?

Accepted Answer

Yes, with limited legal exceptions such as risk of harm to yourself or others, or the abuse of a child or vulnerable adult. Kaiti will go over confidentiality at your first session so you understand exactly how it works.

Question 10

What should I do during a mental health emergency?

Accepted Answer

Vera Counseling Collective is not an emergency or crisis service. If you are in immediate danger, call 911 or go to the nearest emergency department. For mental health crisis support in the United States, call or text 988.

Question 11

What if the fit does not feel right?

Accepted Answer

Fit matters, and it's okay to say so. Kaiti would rather help you find the right match — including a referral to another trusted clinician — than have you stay in something that isn't working.

Question 12

How does couples counseling work?

Accepted Answer

Sessions include both partners together. Kaiti will help you talk through what's happening in the relationship, what each of you needs, and what patterns you want to shift. The aim is to help you understand each other more clearly, not to decide the relationship's outcome for you.

Answers to common questions about getting started, sessions, and what to expect.